Returns & Exchanges

We hope you absolutely love your Bean Sprout purchase! 💜

As each item is thoughtfully handmade with care, we ask that you please read our returns policy before making your purchase.

Returns

If there is a problem with your order, please contact us within 7 days of receiving your parcel.

When getting in touch, please include:

• Your order number
• A brief description of the issue
• Photos if your item is faulty or damaged

We’ll always do our best to find a solution.

Personalised Items

As our personalised products are custom made especially for you, we are unable to offer returns or exchanges for change of mind.

This includes personalised:

• Book Bags
• Swim Bags
• Pencil Cases
• Plunket / Well Child Book Covers
• Book Chains (where personalised, if applicable)
• Any other personalised Bean Sprout products

Merino Hats

For hygiene reasons, our handmade Merino Hats cannot be returned or exchanged unless they are faulty.

Sale & Seconds Items

Sale and Seconds items are sold as described and are not eligible for refunds or exchanges due to change of mind.

Faulty Items

If you believe your item is faulty, please contact us as soon as possible. We will assess the issue and, where appropriate, repair, replace or refund the item in accordance with the New Zealand Consumer Guarantees Act.

Refunds

Approved refunds will be processed back to your original payment method. Original shipping charges are non-refundable unless the return is the result of a faulty item or an error on our part.

Handmade with Care

Every Bean Sprout product is individually handmade, so slight variations in fabric placement are part of the unique character of your item and are not considered faults.

If you have any questions, we’re always happy to help.

📧 hello@beansproutstore.co.nz