INFORMATION


PRICING
All prices listed are in NZ Dollars.  Shipping is additional to these prices.  Payment is accepted through credit card, LAYBUY, PayPal and bank deposit.  

LAYBUY

We’re thrilled to now have LAYBUY as a payment option!

LAYBUY lets you receive your online purchase NOW and spread the total cost over six weekly automatic payments, INTEREST FREE!

To complete your purchase via LAYBUY, please follow these simple steps:

  1. Simply select to make payment via LAYBUY during checkout
  2. New customers must register for LAYBUY, or returning customers can simply sign in to complete your purchase in seconds
  3. Your order is processed immediately and your payment schedule is established.  Only a sixth is due today and the rest is split over five weekly automatic payments.
  4. Receive your purchase NOW (or the usual time frame for hand knitted items)

It gets better though!  There is no minimum spend and LAYBUY can also be used to purchase items on sale!

LAYBUY is a service independent to Bean Sprout, and as such your payment obligations will lie with LAYBUY through the account you establish with them.  If you have any questions regarding your future payments please contact LAYBUY directly as we are unable to assist.  For full terms and conditions please visit the LAYBUY website here.

LAYBUY is available to New Zealand based customers only.
 

TURNAROUND TIME
Most of our items are made to order.  We are just a small team here at Bean Sprout so please allow up to 10 working days for sewn items to be made and sent.  Hand knitted items can take up to 3 weeks (but they are so worth the wait!).  If you require a parcel in a hurry, please contact us on hello@beansproutstore.co.nz about stitching/knitting something up in a jiffy!

SHIPPING WITHIN NEW ZEALAND
Let’s keep shipping simple!  Flat rate shipping of $6 throughout New Zealand.  All orders over $60 are shipped for free in New Zealand.  An email will be sent with a tracking number once your parcel has been dispatched. 

SHIPPING TO AUSTRALIA
Flat rate shipping of $9.99 to Australia.  Your NZ made goodies are sent via New Zealand Post Air Mail.  Delivery target is 3-10 working days.  If you wish to follow the journey of your parcel, please email hello@beansproutstore.co.nz for a tracking quote.  You are responsible for any taxes/import that may be incurred during transit or on arrival – if you’re unsure about this, please contact your local customs office before placing your order.

SHIPPING TO THE REST OF THE WORLD
Flat rate shipping of $20 worldwide (excluding Australia). Your NZ made goodies are sent via New Zealand Post Air Mail.  If you wish to follow the journey of your parcel, please email hello@beansproutstore.co.nz for a tracking quote.  You are responsible for any taxes/import that may be incurred during transit or on arrival – if you’re unsure about this, please contact your local customs office before placing your order.

RETURNS AND EXCHANGES
We want you to love your Bean Sprout purchase, so if you’re not happy, please let us know.  You're welcome to return your goodies for a full refund less shipping cost.  Items must be returned in new and saleable condition and returned within 7 days of you receiving it.  Personalised items such as named book bags cannot be exchanged (except where deemed as faulty).   Sale items are non refundable.  If you'd like to return something, please email hello@beansproutstore.co.nz

MAILING LIST AND PRIVACY
If you choose to subscribe to our mailing list we will keep you up to date with the occasional newsletter.  Here at Bean Sprout, we respect your privacy so we would like you to know that your personal information will not be disclosed or sold to any other party.  That’s guaranteed!

Click here to find out more about our Privacy Policy and Security.